Hotel Trusty Tokyo Bayside

Staff were really helpful and language was not a barrier as they used Google translate to better understand my questions. There were some misunderstandings, such as when I asked if we could have a drink whilst waiting for check in (receptionist thought I was asking for complimentary drinks) or when I asked if the complimentary nightshirt, which is exceptionally comfortable, is available for purchase as happens in the majority of hotels (receptionist thought I wanted to take the complimentary sleepwear). The only thing that did puzzle us was when we asked if we could buy a drink to take to our room. The restaurant manager really lost it with me and I have no idea why. The next night I tried to buy a bottle of the Japanese red wine we’d had with our meal on the first night. And that prompted an even stronger reaction. Wish I knew why? Food was outstandingly delicious and breakfast was amazing. We would thoroughly recommend the Trusty. But note, I booked the hotel because it was close to the International Cruise Terminal. However, the terminal we needed to get to was not the one we passed on the Subway and the one we needed in Yokohama was about 40km away and cost me £76 in a taxi. But hotel arranged the taxi and the taxi driver got us there quickly. Next time we visit Japan we will try to stay here again.

We had a stay at the beginning of Japan trip and we went off travelling around the island for a few days prior to joining a cruise. The hotel kept our bags safe and they were waiting in our room when we got back. The bar/restaurant was inviting and welcome after a long few days, only down side was bar closed at 9 so a bit early if you wanted a social debrief with friends. We were able walk with our wheelie cases to the cruse terminal in about 15 mins.

Very good Japanese breakfast

The location is close to Daiba, where the gundam statue is, joypolis, mall, etc. We liked the friendly staff who tried to help us out with an upgrade. But unfortunately they could not provide us a room that was bigger. We did not find it a negative as it was our mistake in the first place and they really went into calculus mode to figure something out for us. And they did withing their limits. It was basically almost fully booked, so we had to change rooms 3 times. So if you have a problem and they can fix it, they would definitely help you out to solve it! Big thanks to the staff again! The place is very pretty and modern.

Location is amazing!! Walking distance from the main attractions in Odaiba and still in a quiet and calm area. It was very convenient and of great value. Room was good and pretty modern with a lot of mirrors and a nice desing. The bathroom is large and cool.